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Delivery and Returns

Customer Service

Any purchases will only be delivered to the Buyer's premises.

Our £40.00+VAT delivery charges apply to United Kingdom Mainland and Northern Ireland Only.

Please contact us on 01463 225003 and we will advise you of any additional carriage charges that you will incur.

Every effort will be made to ensure that all items shown are in stock. We offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 9am and 5.30pm, Monday to Saturday. You are able to supply your preferred delivery day via e-mail, or by contacting our free phone number. We will then call you if we are unable to deliver on this date, and to arrange an alternate date that is convenient to you.

 

Delivering Your Flooring Materials

As deliveries will be made either by van or lorry, it is assumed that the delivery address will be accessible by the van or lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit; please inform us at the time of order. If a delivery is attempted, and you have not informed us, you may incur charges for re-delivery. In the event that you are not available to provide a signature on the pre-arranged date, you may be charged for re-delivery. If you live above the ground floor (i.e. in a flat) please inform us at the time of purchase.

 

We may use a third party delivery company, and as such the drivers may unfortunately be unable to move the goods inside for you. They are only able to deliver flooring products to the outside of your home.

The delivery time of day can only be estimated by us. We will not be held responsible for any failed delivery times quoted by any third parties.

The buyer must inspect all goods for damage before accepting delivery. We will accept no responsibility for goods damaged during transit if the customer has signed for them. In the event that a delivery arrives to you damaged in any way, it must be signed as "damaged" in order for us to send a replacement.

 

If the items are not signed as damaged, we will accept no liability for any damages. You as the buyer may also refuse to accept a damaged delivery. Please note, should a delivery be returned to us because the customer has refused to accept it, and there is no evidence of damage, it will be considered a "cancellation" and a credit note will be issued.

 

Should you wish to accept a damaged delivery, you must still sign for it as "damaged" with the delivery courier.

We advise that a customer does not book any fitting until the goods have been delivered and checked. We will not be held liable for any fitting costs resulting from late delivery or delivery of incorrect or damaged goods.

 

Please note: We only deliver to United Kingdom mainland and Northern Ireland addresses.

We cannot be responsible for any consequential losses, therefore we advise against booking installers until goods have been received and checked.

Standard delivery is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to carry goods into your property.

 

Returns and Cancellations

We hope that you will be pleased with your purchase. However, you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please write to us and we will be happy to refund or exchange your goods. We do not accept part order returns. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order within the 7 day period you must return the goods to us at your own expense. You will need to return the goods back to us via your chosen courier and must be returned to:

Goods In:

 

Floorhaus.co.uk 

8 Walker Place

Inverness

IV1 1TY

 

Please note - the above returns rules do not apply to bespoke products, those products made to your specifications or any product that is cut from a roll to your required measurements.

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